Facebook Messenger is Facebook’s digital messaging tool. It has text, voice, video calling and group video chat features.
Current known uses in the sector
- Facebook Messenger can be used in Citizenship Preparation, Community Connections, Employment-related, Information and Orientation, Library Settlement Partnership, Settlement Workers in Schools, Pre-Arrival to communicate effectively with Newcomers who prefer using Facebook as a way to stay connected and informed.
Facebook Messenger is free.
Ease of use & Accessibility
Messenger is primarily used on the Android and iOS app, but can be used through the web browser as well.
Privacy/security features, including data security and message encryption
Facebook Messenger conversations between staff and clients must be in “secret” mode to ensure end-to-end encryption. To learn how to set up secret conversations, visit this link.
End-to-end encryption for Facebook messenger is only currently available through the Messenger app for iOS/Android and not through website/desktop access. If you are seeking to have secure contact with Newcomers, you should only communicate with clients via Facebook Messenger using the app on smartphones. Communication with clients using Facebook for desktop (user-to-user messages or other methods of communication through the platform) or Messenger.com for desktop is not secure. You should take every reasonable measure to ensure that clients are aware that they are not communicating through a secure channel and to remind clients not to share personal information through these means.